FAQs ENG

When can I expect my order?

In order to keep our prices as low as possible for you,  KR Store  has the products delivered to you directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. It takes about 1-2 working days for your order to be successfully processed. The average delivery time is about 4-6 working days in Germany.

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order can be delayed. Have you waited 3 additional days after the original delivery time and still have not received your order? Please send an email to: info@krrosestore.com

How much are the shipping costs?

When you order from  KR Store  you can always benefit from  free shipping  .

How can I pay for my order?

KR Store  always offers secure payments. We use the most widely used payment provider in Germany: 

• Paypal
• Visa
• Mastercard

I'm missing some products, how is that possible?

Some orders will be shipped in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order multiple products from us at the same time, it is possible that the products will not be delivered at the same time. Don't worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 working days.

What should I do if I receive a damaged shipment?

Unfortunately, it can happen that your order is damaged during delivery. As a customer, you can of course do nothing about it. In this case, please contact our customer service immediately by sending an email to info@krrosestore.com . It is necessary to take photos of the complaint and attach them to your email.  

Please do not return the item without sharing pictures with us. Unfortunately, we will then not be able to find a suitable solution for you. Our customer service will process your message as quickly as possible and look for the best solution together with you.

This happens if you bought the wrong product, it doesn't fit or you no longer want the item.

You should first contact our customer service ( info@krrosestore.com ). We will see what the best way out is for you. If we are unsuccessful, you only pay the shipping costs for returning the product to us.

Do you have more questions?

✉️ - info@ krrosestore.com
💬 -  Frequently Asked Questions
📱 - +49 6252 6738739